Shipping Policy
Last updated: May 23, 2025
1. Processing Time
All orders are processed within 1-2 business days. Orders placed during weekends or holidays will be processed on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Delivery Times
We offer various shipping methods to meet your needs:
Regular Shipping (JNE Regular)
• Delivery within 3-5 business days
• Available for all locations in Indonesia
Express Shipping (JNE YES)
• Next-day delivery for major cities
• 2-3 days for other locations
Same-day Delivery
• Available only in Jakarta area
• Orders must be placed before 12 PM
3. Shipping Costs
Shipping costs are calculated based on the delivery address and chosen shipping method. The exact shipping cost will be displayed during checkout before payment is made.
Free Shipping
We offer free regular shipping for orders above Rp 500.000 to all locations in Indonesia.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partners' websites or contact our customer service for assistance.
5. International Shipping
Currently, we only ship within Indonesia. We are working on expanding our shipping services to other countries. Please stay tuned for updates.
6. Shipping Issues
If you experience any issues with your shipment, please contact our customer service team immediately. We will work with our shipping partners to resolve any problems as quickly as possible.
For lost or damaged packages, please report within 48 hours of the expected delivery date.
7. Contact Us
If you have any questions about our shipping policy, please contact us at hello@byhaev.com.